FAQ & Warranty
Do the products have a warranty?
Yes, Ponto de Amor offers a 1-year warranty on all products + an extra 1 year for those who choose this at checkout.
If I don't like it, can I return it?
Of course! You have up to 30 business days to return the item, subject to the conditions set out in the following section.
Can I track my order?
You can follow the status of your order on our page, all you need to do is enter the code.
Can I change or cancel an order online?
If you wish to cancel your order, you will have 24 hours from the date your payment was made to do so. Send a message to our support team and we will respond to your request as quickly as possible. After this period, all customizable items will enter the preparation phase. As this is a customizable product, it is produced especially for you and cannot be used for another order.
Is it possible to change the photo on the necklace/bracelet?
No, as soon as you place your order, the necklace/bracelet goes straight into the production phase, so for process optimization reasons, exchanging photos is not possible. We appreciate your understanding.
What is the delivery time?
- Order Processing and Manufacturing: up to 5 working days.
- Order Shipping: Delivery time is 8-12 business days.
How do returns work?
Ponto de Amor accepts returns and is available to help you: suporte@pontodeamor.pt
Information:
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You have up to 30 business days after receipt to make returns. The reasons why you can request a return are as follows:
- Defective item;
- Delivery of the wrong item.
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If the item is customized, exchange or return will not be possible.
- The order must be returned in its original packaging and in perfect condition, without any signs of use.
- Ponto de Amor assumes no responsibility in the event of loss or damage occurring when sending your returned order.
- After receiving your order and checking its condition, the amount will be fully refunded using the same payment method.