This Privacy Policy aims to protect the privacy of those who use the Engram website, which belongs to Números Surreais, Lda., and to explain how your personal data is collected and processed.
Números Surreais, Lda. complies with applicable legislation, namely the General Data Protection Regulation ("GDPR", Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016).
Please read this policy carefully. For any questions regarding your rights, please write to us at suporte@engram.pt.
By providing your personal data on the website, you declare that you are aware of and accept the terms of this policy, which is complemented by our Cookie Policy.
Personal data
Under the GDPR, "personal data" is any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Controller
Responsibility for the processing of personal data transmitted on the website lies with Números Surreais, Lda.
To process orders, we process the following data of customers:
- first and last name — to identify the customer;
- address and postal code — to ship the pieces;
- email address — for risk management and as a point of contact;
- telephone or mobile number — for contact purposes;
- tax identification number (NIF), when provided — for tax, invoicing, and payment purposes.
Whenever justified, Números Surreais, Lda. may use subcontractors — natural or legal persons who process personal data on its behalf — for the management of the commercial relationship, sales and shipping, payment and invoicing processing, and the technical and operational support necessary for the website's operation.
Subcontractors apply technical and organizational measures appropriate for the protection of the personal data transmitted to them, in order to ensure the rights and interests of the respective data subjects.
Collection and processing
Simply accessing the website does not imply the collection of personal data. Whenever you create an account or place an order, we collect the data necessary for the purpose in question, as described in the "Purposes" section of this policy.
Data transfers
In some cases, personal data may be transferred to entities providing services to Números Surreais, Lda. outside the European Union. In such cases, the transfer is made with the guarantees provided for in the GDPR, such as the standard contractual clauses approved by the European Commission.
Your rights
You have the right to access, rectify, withdraw consent, object to processing, erase, restrict, and port the personal data you have transmitted to us. To exercise these rights, write to us at suporte@engram.pt. You may also lodge a complaint with the National Data Protection Commission (CNPD).
Data retention
Personal data is kept for as long as your account on the website is active. Once the account is closed, it is kept for up to one year, unless the law requires a different period.
You may, at any time, request the erasure of the personal data you have transmitted to us.
Purposes
Personal data is processed and stored in databases created for this purpose and is necessary to: create and manage your account; access and use the website; process, fulfill, and ship orders; provide customer support; send information about pieces, offers, and campaigns, when you authorize it; and fulfill legal obligations (tax, administrative, and judicial).
Security
Números Surreais, Lda. is committed to protecting the privacy of those who use the website and uses security systems that ensure personal data is stored and protected, preventing unauthorized access, loss, disclosure, destruction, or use beyond the purpose of collection.
Specifically:
- data transmitted through the website is encrypted;
- access to each account is personal;
- payment card data is not stored by us;
- servers are monitored continuously.
Cookies
The website uses cookies. How they work and how you can control them is explained in our Cookie Policy.
Changes to this policy
Números Surreais, Lda. reserves the right to change this policy whenever necessary. Changes are published on the website.